Last Updated: 6th September, 2026

Odessy Buses is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or request bus hire services.

For the purposes of this Privacy Policy, “Odessy Buses”, “we”, “us” or “our” refers to Odessy Buses.

1. Information We Collect

We may collect personal information that you provide to us when you:

Submit a bus hire or quote enquiry
Contact us by phone, email or through our website
Complete an online enquiry or contact form
Request information about our buses or services
Make or enquire about a booking
Communicate with us regarding an existing booking or service

Depending on your interaction with us, information may include:

Your name
Business or organisation name
Email address
Telephone or mobile number
Pickup and destination details
Travel dates and times
Number of passengers
Luggage or special travel requirements
Other information you choose to provide in your enquiry

You are not required to provide information that is not necessary for us to respond to your enquiry or provide our services.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:

IP address
Browser and device type
Operating system
Pages visited
Date and time of your visit
Referring website
General website usage information

This information may be collected through website analytics, cookies and similar technologies.

We use this information to understand how visitors use our website, improve website performance and provide a better user experience.

3. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and requests for quotes
Provide bus hire and transportation services
Arrange and manage bookings
Communicate with you about your enquiry or booking
Confirm travel arrangements
Provide customer support
Improve our services and website
Maintain website security
Meet our legal and regulatory obligations
Send service-related communications where necessary

We will not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.

4. Website Forms and Enquiries

When you submit information through a contact, enquiry or quote form on our website, the information you provide may be transmitted to Odessy Buses by email or through the website’s form-processing system.

We use this information to respond to your request and provide the information or services you have asked for.

Please do not submit sensitive personal information through general website enquiry forms unless it is specifically requested and necessary.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how the website is being used.

We may use cookies for purposes such as:

Website functionality
Security
Analytics and performance
Understanding website traffic
Improving website content and user experience
Marketing or advertising, where applicable

You can usually control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Google Analytics and Similar Services

We may use analytics services such as Google Analytics to understand how visitors interact with our website.

These services may collect information about website usage, including pages visited, approximate location, device information and other technical information.

Analytics information is used to help us understand website traffic and improve our website and services.

7. Marketing and Advertising

If we use online advertising, remarketing or social media advertising services, those services may use cookies, pixels or similar technologies to measure advertising performance and, where applicable, display relevant advertisements.

We will handle personal information in accordance with applicable New Zealand privacy requirements.

8. Sharing Your Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, provide our services or maintain our website. These parties may include:

Website hosting providers
Website and IT service providers
Email and communication service providers
Website analytics providers
Payment or accounting service providers, where applicable
Professional advisers
Government agencies or authorities where required by law

Where we use third-party service providers, we take reasonable steps to ensure that information is handled appropriately.

9. International Disclosure

Some technology and service providers we use may store or process information outside New Zealand.

Where personal information is disclosed or transferred overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

10. How We Protect Your Information

We take reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving enquiries or disputes, and meeting legal, accounting or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. Your Privacy Rights

Under New Zealand privacy law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask questions about how your personal information is being used
Make a privacy complaint

We may need to verify your identity before providing access to or making changes to personal information.

13. Accessing or Correcting Your Information

If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, booking services or other websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children for purposes unrelated to providing our services.

Where a school, organisation or group makes a booking, any personal information provided to us should be limited to information reasonably necessary to arrange and provide the requested transportation services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.

The updated version will be published on this page, together with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy-related enquiry, please contact us:

Odessy Buses
Auckland, New Zealand
Email: info@odessybuses.co.nz
Phone: 027 6201235
Website: odessybuses.co.nz

We will endeavour to respond to privacy requests within a reasonable timeframe.